Monday, October 29, 2012

I hate computers

I hate computers. Perhaps I should qualify that - it's the underlying technology that I hate. I'm not a Luddite - I don't hate all technology, but I do hate imperfect technology.

Imagine that your car was as reliable as your computer. Here's some of the scenarios you might encounter:
  • You're driving along, and suddenly nothing is responsive: the accelerator won't accelerate, the brakes don't stop, the steering wheel won't turn.
  • You're driving along, and a message pops up: You're using fuel gauge version 2.1, and version 2.2 is available - install now? And when you say no, another message pops up: Remind me again in 1 day/3 days/7 days?
  • Every year a new model comes out, and they've moved the dials, controls and buttons around. Not only that, but some of them work in a completely different way, and some of them don't seem to be there any more. They are, but you have to know where to look.
  • The radio stops working, and the only way to fix it is to stop the car, and restart it.
  • The engine starts revving for no apparent reason. Something's going on, but there's no indication what it might be.
  • You have to pay an annual fee to make sure that everything continues to work the way it was supposed to work anyway.
  • You try to turn off the ignition, and a message pops up: Installing update 1 of 17 - please do not turn off your engine.
  • The headlights start flashing on and off, and the message on the dash says: "The description for Event ID ( 0 ) in Source ( gupdate ) cannot be found. You may not have the necessary registry information or message DLL files. You may be able to use the /AUXSOURCE= flag to resolve this issue." Oh good - glad we managed to pin that down.
  • The display that's supposed to advise you about low fuel or overheating offers an unbelievable deal on Viagra.
You probably think I'm joking. I spend my working life with supposedly industrial strength technology - major companies depend on it: airlines, banks, health care, retail, law enforcement - and I know what it looks like under the covers. Be afraid. Be very afraid.